Tags and chat summaries

Label chats and get a one-line summary of long ones.

Tags (every plan): open a chat, press the i button if the details are hidden, and type a tag like “Booking” or “Complaint”, then press Enter. Tags show in the chat list. Tap one there to see only chats with that tag.
Summaries (from Team): press Summarise this chat in the details panel for a sentence or two on what the customer wants and where things stand. When the AI passes a chat to your team, it writes one automatically, so whoever picks it up can see what it’s about at a glance. Summaries share your monthly AI suggestions allowance.

Still stuck?Ask in the chat in the corner (a real person reads it too), or email hello@chatterbell.com.