FeaturesAlerts and apps
Free desktop apps for Mac and Windows, alerts that reach you when a customer needs a person, and reminders when a chat is left waiting. iPhone and Android apps are on the way.
Every plan, including FreeUK-hostedNo card needed
Get alerts without keeping a browser tab open. Unread chats show as a number on the app icon.
When a customer asks for a person or the AI can’t answer, you get a louder alert, even on muted chats.
If a customer messages and nobody’s online, you get an email so you can reply.
From Starter, if a chat sits unanswered the team gets another alert, then an email.
If a customer closes the page before you answer, your reply is emailed to them.
Coming soon: answer chats and get alerts on your phone, wherever you are.
No. They’re free on every plan. Download them from your profile in Chatterbell.
Yes. Switch Available for chats off when you step out, mute a business or a chat, and choose which alerts you get.
Step-by-step guide: Alerts: never miss a chat
Free plan for as long as you like, or 14 days of Starter free. No card needed, and it’s live in about two minutes.