FeaturesAlerts and apps
Free apps for Mac, Windows and Android, alerts that reach you when a customer needs a person, and reminders when a chat is left waiting. The iPhone app is on the way.
Every plan, including FreeUK-hostedNo card needed
Get alerts without keeping a browser tab open. Unread chats show as a number on the app icon.
When a customer asks for a person or the AI can’t answer, you get a louder alert, even on muted chats.
If a customer messages and nobody’s online, you get an email so you can reply.
From Starter, if a chat sits unanswered the team gets another alert, then an email.
If a customer closes the page before you answer, your reply is emailed to them.
Answer chats and get alerts on your phone, wherever you are, even when the app is closed. The iPhone app is coming soon.
No. They’re free on every plan. Download them from your profile in Chatterbell.
They’re all on chatterbell.com/apps. On an Android phone, search Chatterbell on Google Play and tap Install.
Yes. Switch Available for chats off when you step out, mute a business or a chat, and choose which alerts you get.
Step-by-step guide: Alerts: never miss a chat
Free plan for as long as you like, or 14 days of Starter free. No card needed, and it’s live in about two minutes.