IntegrationsSlack
If your team lives in Slack, your chats can too. New chats, and customers who need a person, pop up in the channel you choose with a button to open the chat.
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The moment a chat starts or the AI hands one over, it appears in Slack, so someone can jump in even if the inbox is closed.
Each message has a button that opens the chat in Chatterbell, ready to reply.
Send chats to #sales, #support or a channel just for the website. Change it whenever you like.
In Chatterbell, open Integrations and press Add to Slack.
Slack asks which workspace and channel to post to. Pick one and allow it.
The next new chat appears in that channel.
Team and Business.
Replies happen in Chatterbell, where you can see the whole chat and the customer’s details. The button in Slack takes you straight there.
Step-by-step guide: Slack, Zapier, webhooks and the API
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