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Live chat for Shopify, with AI answers

Answer shoppers’ questions before they leave. Add Chatterbell to your Shopify theme with one line of code, and let the AI answer questions about sizes, delivery and returns from your own store pages.

Start free

Every plan, including FreeUK-hostedNo card needed

Fern & FinchOnline now · example
Do you deliver to Scotland and how long does it take?
AIYes, we deliver across the UK. Standard delivery is 2 to 3 working days and free over £40.
What you get

Chatterbell and Shopify

Questions answered before checkout

Delivery, sizes, stock, returns: the AI answers from your store pages straight away, day or night.

A person when it matters

When a shopper asks for someone, or the AI isn’t sure, it hands over and your phone buzzes.

Photos and files

Customers can send a photo of a damaged parcel or a receipt, straight into the chat.

Matches your store

Your colours, your logo and the button icon that suits you.

Set it up

Add it to your theme

1

Copy your code

In Chatterbell, open Add to website and copy your one line of code.

2

Edit your theme

In Shopify admin, go to Online Store → Themes → ⋯ → Edit code and open theme.liquid.

3

Paste and save

Paste the code just above </body> and save. The chat button appears on every page.

Questions

Good to know

Does it work with any Shopify theme?

Yes. The code goes in theme.liquid, which every theme has.

Can the AI see my products?

It learns from the pages it scans on your store, including product and policy pages. You can add notes for anything that isn’t on your site.

Step-by-step guide: Add the chat to your website

Try it on your website today

Free plan for as long as you like, or 14 days of Starter free. No card needed, and it’s live in about two minutes.