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Answer your business email next to your chats

Forward your business email address to Chatterbell and every email arrives as a chat. Reply from the inbox and the customer gets a normal email from your business.

From StarterUK-hostedNo card needed

Corner BakeryEmail · example
Email: Could you do a birthday cake for 20 on the 14th?
AIYes, happily! A 20-portion sponge is £48. What flavour and message would you like on it?
What you get

Chatterbell and Email inbox

Nothing new for customers

They email you as usual. Your reply arrives as a normal email from your business, threaded with theirs, and their answer lands in the same chat.

Shared with your team

No more forwarding emails around or wondering who replied. Assign an email to someone, leave a private note, and see the whole conversation.

Attachments included

Files and photos sent by email come through into the chat, ready to open.

Works with any email provider

Gmail, Google Workspace, Outlook, Microsoft 365 or your web host’s email: if it can forward, it works.

Set it up

Set it up in two minutes

1

Turn it on

In Chatterbell, open Integrations and tick Accept email into my inbox. You get your own Chatterbell address.

2

Forward your email

In Gmail or Outlook, add that address as a forwarding address. Gmail’s confirmation code arrives straight in your Chatterbell inbox.

3

Reply from Chatterbell

New emails appear as chats. Answer them like any other chat.

Questions

Good to know

Which plans include it?

Starter, Team and Business.

Do my emails still reach my normal inbox?

Yes, if you choose to keep a copy when you set up forwarding. Most email providers offer that option.

Who do replies come from?

From your business name. On Business, white-label removes any mention of Chatterbell from emails to customers.

Step-by-step guide: Answer your business email in Chatterbell

Try it on your website today

Free plan for as long as you like, or 14 days of Starter free. No card needed, and it’s live in about two minutes.