Help centre

How can we help?

Step-by-step guides for setting up and using Chatterbell.

Getting started

Getting started with ChatterbellFrom sign-up to your first chat in about five minutes.Add the chat to your websiteWordPress, Wix, Squarespace, Shopify and any other website.

AI answers

AI answers: how they workWhat the AI knows, when it answers, and when it hands over to you.

Your chat

Customise your chat buttonColours, logo, icon, greeting, asking for names and emails, opening hours.Alerts: never miss a chatDesktop, sound and email alerts, reminders, and away status.

Your team

Your team and routingInvite people, roles, and giving chats to the right person.

Channels

Answer your business email in ChatterbellForward your email address and reply to emails next to your chats.Slack, Zapier, webhooks and the APISend chats to the tools your team already uses.

Plans and billing

Plans, billing and cancellingChange plan, update your card, invoices, renewals and cancelling.

Privacy and security

Privacy, GDPR and your dataCookies, exporting chats, deleting a visitor’s data.Two-step loginProtect your account with a code from your phone as well as your password.Delete a business or your accountRemove a business, or close your Chatterbell account.

Still stuck?Ask in the chat in the corner (a real person reads it too), or email hello@chatterbell.com.