Help centre › Your chat

Customise your chat button

Colours, logo, icon, greeting, asking for names and emails, opening hours.

Everything is on the Chat button page. On a phone, tap Preview at the bottom to see your changes before saving.

• Colour and position: any colour, bottom right or bottom left. You can give the button its own colour.
• Logo and button icon (from Starter): a bell, chat bubbles, a headset or a question mark.
• Greeting and messages: what customers see when you’re online and when you’re away.
• Ask for their name: never, optional, or before they can start.
• Ask for their email: only when you’re away (recommended), always, or never. If they leave, your reply is emailed to them.
• Opening hours (from Starter): outside them the chat shows as away and collects an email.
• WhatsApp button: add your number and customers can switch to WhatsApp from the chat.
• Photos and files (from Starter): customers can send pictures and documents.

On the Free plan the chat shows a small Chatterbell advert; paid plans remove it.