Proactive messages, quick replies and live visitors

Say hello first, give customers buttons to tap, and see who’s on your website.

Three ways to start more conversations, all from the Starter plan.

Proactive messages: on the Chat button page, add a short message like “Any questions about our prices?”. It pops up by the chat button after a number of seconds, or when someone is about to leave (on computers). Choose the pages it shows on by part of their address, like /prices, or leave it blank for every page. It shows once per page, and never to someone already chatting. Starter includes 3, Team 10 and Business 20.
Quick-reply buttons: up to 6 buttons visitors can tap when the chat opens. A button can send a message (the AI answers it if it’s on), open one of your pages, or ask for a person.
Visitors on your website: the eye icon on the left (on a computer) lists everyone on your website now, the page they’re on and how long they’ve been there. Press Start a chat to say hello. If they reply, the chat is assigned to you and the AI stays out of it.

Live visitors don’t store anything in your customers’ browsers. We only hold the page address while they’re on your site, and forget it about 90 seconds after they leave.

Still stuck?Ask in the chat in the corner (a real person reads it too), or email hello@chatterbell.com.