One price for your whole team, in pounds. No charge per chat, per person or per AI answer. Start free and change plan whenever you like.
Introductory rate 40% off Team and Business for 6 months, or 24% off your first year paying yearly. Code INTRO40
Try live chat properly, on your own. Shows our advertising.
A professional chat that looks like yours, for a small team.
For a busy team sharing the inbox.
INTRO40For larger teams and agencies that need more.
INTRO40Every new account gets 14 days of Starter free, then moves to Free unless you choose a plan.
| Compare plans | FreeFree | Starter£19 a month | Team£49 a month | Business£99 a month |
|---|---|---|---|---|
| Your team | ||||
| People who can answer chats | Just you | Up to 3 | Up to 10 | Up to 25 |
| Extra people | – | £5 a month each | £5 a month each | £5 a month each |
| Unlimited chats and visitors | ||||
| Mac, Windows and Android apps | ||||
| iPhone app (launching soon) | Soon | Soon | Soon | Soon |
| Desktop, sound and email alerts | ||||
| Saved replies | 5 | Unlimited | Unlimited | Unlimited |
| Chat history | 30 days | 1 year | Unlimited | Unlimited |
| AI answers | ||||
| AI answers a month | 50 | 500 | 2,000 | 5,000 |
| Pages of your website it learns | 10 | 150 | 500 | 1,500 |
| Extra websites it can learn from | – | 2 | 5 | 10 |
| Your own answers and notes | ||||
| Hands back to the AI when a chat goes quiet | – | |||
| Automatic website scans | – | – | Daily, weekly or monthly | Daily, weekly or monthly |
| AI suggested replies for your team | – | – | 2,000 a month | 5,000 a month |
| AI summaries of long chats and handovers | – | – | ||
| Your chat | ||||
| Chatterbell advertising | Shown | Removed | Removed | Removed |
| Colour and position | ||||
| Your logo, button icon and button colour | – | |||
| WhatsApp button | ||||
| Photos and files in chat | – | |||
| Opening hours | – | |||
| Proactive messages (the chat says hello first) | – | Up to 3 rules | Up to 10 rules | Up to 20 rules |
| Quick-reply buttons | – | |||
| Never miss a customer | ||||
| Alerts when a customer needs a person | ||||
| Reminders and nudges when a chat is left waiting | – | |||
| Replies emailed to customers who leave | ||||
| See who’s on your website now, and start a chat | – | |||
| Tags on chats | ||||
| Export chats (CSV and JSON) | – | |||
| Reports | Overview | Overview | Full | Full |
| Connect your tools | ||||
| Email in your inbox | – | |||
| Slack: new chats in a channel | – | – | ||
| Zapier: connect thousands of apps | – | – | ||
| Routing: new chats go to the right person | – | – | ||
| Webhooks to your own systems | – | – | ||
| API for developers | – | – | Read chats | Full |
| White-label: no Chatterbell name for your customers | – | – | – | |
| Coming soon | ||||
| WhatsApp in your inbox | – | Soon | Soon | Soon |
| Support | ||||
| Help by email | ||||
| Priority support | – | – | – | |
AI answers are included in your plan. We never charge per chat or per resolution.
Hit a limit and we’ll tell you. We never move you to a bigger plan without asking.
Stay on your plan and your price stays the same. Any change gets 60 days’ notice.
Even on Free, every customer message reaches you. Nothing is held back.
No phone calls, no retention team. Download your data whenever you like.
A proper live chat for one person: unlimited chats, phone, desktop and email alerts, 50 AI answers a month and an AI that learns 10 pages of your website. Your chat shows a small Chatterbell advert, and your history is kept for 30 days.
No advertising, room for 3 people, your own logo, colours and button icon, 500 AI answers a month, an AI that learns 150 pages plus 2 extra websites, photos and files in chat, opening hours, waiting reminders, chat export and a year of history.
You move to Free automatically. Nothing is charged, nothing is deleted, and your chat keeps working. Anything that’s only on paid plans pauses until you choose a plan, and your settings are kept for when you do.
The AI steps aside and your team answers until the next month starts. Your chat never stops working, and we never charge extra without asking.
Yes, whenever you like, from the Plan page in your inbox, with no contract and no notice period. Upgrades take effect straight away. If you turn off renewal, you keep your plan until the end of the period you’ve paid for, then move to Free. We email you before every renewal, so there are no surprises.
No. The price you see is the price you pay.