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FeaturesProactive messages

Proactive messages and quick replies

Start more conversations. Say hello first on the pages that matter, and give visitors buttons to tap so they get what they need in a second.

From StarterUK-hostedNo card needed

Corner BakeryOnline now · example
Show me cake prices
AICelebration cakes start at £28 for 10 portions. You can order online, or tell me the date and I’ll check we can do it.
What you get

Proactive messages

Say hello first

A short message like “Any questions about our prices?” pops up by the chat button after a few seconds, or when someone is about to leave.

On the pages you choose

Show it on your prices page, your booking page or everywhere. It shows once per page and never to someone already chatting.

Quick-reply buttons

Up to six buttons when the chat opens: send a question for the AI to answer, open one of your pages, or ask for a person.

Questions

Good to know

How many proactive messages can I have?

3 on Starter, 10 on Team and 20 on Business.

Will it annoy visitors?

Each message shows once per page, never to someone already chatting, and a visitor can close it in one tap.

Step-by-step guide: Proactive messages, quick replies and live visitors

Try it on your website today

Free plan for as long as you like, or 14 days of Starter free. No card needed, and it’s live in about two minutes.