IntegrationsWhatsApp
Customers message your business on WhatsApp and you answer from the same inbox as your website chat, on your computer or your phone. The AI can answer the easy questions there too.
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WhatsApp chats sit next to your website chats and emails, with the customer’s name and number. Your whole team can see them, take them and pass them on.
Connect the number you already use. Messages still appear on your phone in the WhatsApp Business app, and your replies from either place show in both.
The same AI that answers on your website can reply on WhatsApp from your own website and notes, and hands over to a person when it should.
WhatsApp lets businesses start a conversation with an approved message template. Write your templates in Chatterbell, then send one to a customer’s mobile number in a couple of clicks.
Customers send photos of the job, the part or the receipt, and you can send pictures and files back.
WhatsApp allows free replies for 24 hours after a customer’s last message. After that, Chatterbell offers a one-click follow-up template, so a chat never just stops.
Open Integrations and press Connect WhatsApp. Log in with Facebook and choose your WhatsApp Business account and number.
From then on, every WhatsApp message to that number arrives in your Chatterbell inbox as a chat.
Answer in the browser, the desktop app or on your phone. The customer gets your reply on WhatsApp.
We’re finishing Meta’s approval for WhatsApp. It will appear under Integrations for every Starter, Team and Business plan as soon as it’s ready. In the meantime, the WhatsApp button lets customers switch from your website chat to WhatsApp on every plan.
Not from us: it’s included from Starter. Meta charges businesses for some messages you start yourself (templates), at their published rates. Replying to a customer who messaged you within 24 hours is free.
Yes. If you use the WhatsApp Business app, you can connect the same number and keep using the app alongside Chatterbell.
Step-by-step guide: Answer your business email in Chatterbell
Free plan for as long as you like, or 14 days of Starter free. No card needed, and it’s live in about two minutes.