Help centre AI answers
AI answers: how they work
What the AI knows, when it answers, and when it hands over to you.
The AI answers customers’ questions straight away, day or night, using only your website and the notes you give it. When it isn’t sure, or a customer asks for a person, it passes the chat to your team and alerts you.
Teach it
- Your website: on AI answers, add your address and it reads your pages. Press Rescan after you change your site.
- Extra websites: add others, like a booking site or a second domain (from Starter).
- Notes: write answers to questions your website doesn’t cover, like parking or how bookings work.
- Instructions: tell it anything it should always do, like “Always suggest booking online”.
When it answers
Choose Straight away, every time, or Only when nobody’s available so your team answers first while they’re online.
Handing over
As soon as someone on your team replies, the AI steps out of that chat. You can choose to hand quiet chats back to it after 30 minutes, an hour, four hours or the next day. You can also switch it off for one chat with the AI button at the top of the chat.
How many answers
Answers are included in your plan, never charged one by one: 50 a month on Free, 500 on Starter, 2,000 on Team and 5,000 on Business. Greetings and thank-yous don’t count. If you run out, your team answers until next month.
Questions it couldn’t answer
AI answers lists the questions it had to pass on. Add the answer once as a note and it handles them from then on.